- Posted by Johanna on June 10, 2007 at 8:01 am
- Category: LinkBlogging
I tried to do this nicely. (Note: This post has been significantly updated. Please read to the end.)
I discovered that new group site ComicMix had, instead of linking and excerpting one of my posts, copied the entire thing. I don’t like that.
So I attempted to use their Contact Us form, to ask them to edit down their excerpt. (I couldn’t email, since no email addresses are easily findable on the site.) It only returned the words “Please try again.”
Then I attempted to comment on the post itself, with this message
Thanks for the link to my site, but I don’t appreciate you copying my entire article as your content. It’s more proper to use excerpts and links (as well as legally safer). Please don’t do this again.
I can’t do that, either. They’ve got some kind of verification system in place that requires me to click an email link before the comment will post. Except when I click the link, it takes me to a “Confirm your account” screen that asks for my password. I don’t have a password. (I don’t particularly want one, either.) It doesn’t let me create one. It marks the empty field as an error, but with no explanation of how to proceed, so I have no idea what to do next.
This is one seriously messed-up site. No wonder one of their contributors is publicly complaining about not getting enough responses. No one can figure out how to make the system let them talk!
Update: I received a very nice message just now from Martha Thomases.
Now, Martha is one of the first three people I ever met at DC Comics, back when I first started doing this “talking comics online” thing in the early 90s. I’m proud to call her a friend. She’s also, as she was kind enough to remind me, in charge of publicity for ComicMix.
She was contacting me to apologize for what was an honest mistake made out of enthusiasm. She also wanted to let me know that they know about the contact issues and are working on fixing them. I was very glad to hear it, because I hate to see glitches like that mar a site with such strong content.
It’s great to see such receptiveness. They say that people have the best opinion of customer service not when they have a smooth experience but when they have a poor one that’s then resolved well. I’m certainly proof of that — I’m now more enthused than ever about seeing how ComicMix continues to grow.
Martha also told me that some of their representatives will be at Heroes Con next weekend, and I’m looking forward to talking more with them there.