- Posted by Johanna on November 4, 2007 at 9:26 am
- Category: LinkBlogging
Silver Bullet Comics
The Silver Bullet Comics situation continues to fester, with locals talking about a purported small claims court judgment against proprietor W. Alan Davis, while Davis firmly states he’s never been taken to court by a customer. Obviously, someone’s mistaken or lying (whether intentional or not). I’m going to try to find out more on Monday by requesting the public records.
In the meantime, I did a Better Business Bureau search for Silver Bullet Comics. The report considers the company “unsatisfactory… due to unanswered complaint(s)”.
Specifically, this company has a pattern of complaints concerning failure to provide the product ordered and pre-paid for by the customer. Customers also indicate lack of response from the company to their frequent voice mail messages and emails and forum messages.
As of October 6, 2007, there are 10 open complaints pending a response from the business that are not reflected in the complaint statistics. These complaints concern non-delivery of merchandise and no response to customer service inquiries.
That’s in addition to 16 complaints about delivery issues, 3 of which were resolved. The remaining 13 are categorized as “Company did not respond”.
The fact that Zuda looks fresh at all shows just how stylistically rigid Marvel and DC have become…. it’s a perfect example of a giant corporation jumping on a trend years after it’s already become established. … yeah it’s cool and all, except that you can’t link to it and you can’t copy it, standard for all other successful webcomic ventures.
Zuda staff say (link no longer available) “you can too link”, only to have someone point out that people want to link to particular pages, not just the different strips.
Serialization vs. Collections
After my post on Brian Hibbs’ take on collections, there was much commenting from various perspectives. Christopher Butcher weighs in with a measured response using his own retail experience. A lengthy quote because Chris puts things so well:
His observation that periodicals provide cash-flow is, while accurate, also irrelevant, because it’s far from the only method of generating cash-flow as a retailer and I don’t personally believe it’s the most effective in a market that is increasingly moving away from periodical production. It’s simply “how things are done because that’s how we’ve always done them” and if there’s one thing I’m tired of seeing in comics, it’s that. …
If the complaint is that Vertigo in particular have trained customers to wait for the trade, then developing systems to punish readers who do so is not the answer. Actually, that sounds a lot like you actually don’t like your customers very much, which… again. I’m not telling you how to run your business, we just disagree that making it harder or more annoying for people to buy things in my store serves me in the long run. Mr. Hibbs, if Vertigo can’t launch a series these days because their audience is either entirely divided or has massively switched to a different format preference, then Vertigo needs to follow the money, so to speak, and start publishing the way that their customers want….
If the readership is seriously moving towards collections on the Vertigo titles, let’s support that and get behind it sales-wise rather than trying to do anything to cripple it. Follow the money, not the past.
Lots more in his post. Former Vertigo editor Stuart Moore appears in the comments to debate sales figures, too.
Then Hibbs himself responds. I don’t have much to say further on this because Hibbs’ main point, as he clarifies, is
If you’re trying to be a periodical publisher that is amortizing your costs with a serialization, then you should support that serialized format in all rational ways.
That’s an “if” I don’t agree with and don’t have any knowledge of whether it’s really the publisher’s plan. It all comes down to how much overlap you assume there is between periodical and collection buyers. I think there’s a lot less than Hibbs does, which is why I don’t buy the argument that one can easily be converted into another. Plus, in the comments, Chris quickly points out that using the word “rational” is stacking the deck while Tom Spurgeon puts out a lengthy list of counter-examples. And finally, people begin addressing the point “maybe the strength (or lack thereof) of the material has something to do with it?”