Showcase Superman Family Error: The Biggest Problem With Ordering Online

Showcase Presents: Superman Family Volume 2 cover
Showcase Presents:
Superman Family
Volume 2
Buy this book

DC Comics has announced that Showcase Presents: Superman Family Volume 2 was misprinted; “several pages from SUPERMAN’S GIRL FRIEND LOIS LANE #2 were accidentally swapped.” They will ship replacements:

DC Comics will provide retailers with new, corrected copies of this title in quantities equal to their orders to date on the current printing. Retailers will not be billed for these new copies. DC asks retailers to please dispose of any copies of Showcase Presents: Superman Family Volume 2 they currently have on their shelves, and to accept returned copies from their customers in exchange for corrected copies.

The Showcase Presents: Superman Family Volume 2 new printing is scheduled to arrive in stores on April 2. To differentiate it from the original printing, the logo on this cover will be red and white instead of red and yellow, and will arrive in stores under the item code JAN088359.

This is the kind of book I love to get online at a discount, but this is a case where buying online complicates the situation. A local retailer makes for an easy exchange (assuming they are aware of the problem). A big online company — who pays for postage to send it back? How do you know they won’t ship you another error copy? Who’s going to make sure that the existing error copies get pulled out of shipping warehouses?


10 Responses to “Showcase Superman Family Error: The Biggest Problem With Ordering Online”

  1. James Schee Says:

    Dang that does indeed suck, if I’d ordered it I’d be in the same boat.

    I lucked out on this a number of years back, when I’d bought a LSH archive online that was recalled because of coloring errors. Someone at DC saw my post about it and e-mailed me about it and sent me out a replacement copy. (twice, as some asst. sent me another flawed copy the first time)

    If I ever get to a con again, I’ve promised that person from DC a free bottle water.

  2. Anthony Says:

    Hmph… I *did* order this book from Amazon.com, and my copy just arrived in the mail today. Given the somewhat-bent shape it arrived in (folded in half to fit in my apartment-lobby mailbox), plus the points raised in the post above, I’m not sure it’ll be worth trying to send it back to Amazon for a corrected copy.

    After flipping through my copy, it’s two swapped pages in this book—the first page of two stories in “LOIS LANE” #2 are swapped with each other, but the rest of the stories seem to be in normal order.

  3. Chris G. Says:

    First, it’s good that DC’s reprinting the book with the error corrected — this weekend I read the Walt Simonson Thor collection with its out-of-order pages, and it was more than a little confusing.

    Second, I’ve had good experiences getting replacements from Amazon for this sort of thing, so all is not lost for anyone who bought this online. This might be a case where the giant online retailer is a better option than a smaller outfit…

  4. Darren Witt Says:

    Hmm… my experience with massive online book retailers has been almost uniformly positive. Extrapolating from that, i don’t doubt that both chapters.indigo.ca and amazon.ca would accept the book back, and pay for shipping, no questions asked.

    Maybe you are talking/dealing with other/smaller retailers who would be (understandably) reluctant to foot the bill?

    Its one of the great benefits of the big retailers (plus up north here in Smithers, the nearest shop is 2 hours plus away, and not a great selection).

    dw

  5. Michael May Says:

    I’ll echo Chris and Darren. I’ve had good experiences returning things to Amazon and they’ve always picked up the shipping.

  6. Steve Flanagan Says:

    It’s not just books bought online that are a problem. I bought one of the O’Neil/Adams GL/GA volumes from a local comic shop, and found it had pages bound out of order. I took it back, but the shop had to backorder a replacement from Diamond … who sent another defective copy.

  7. Johanna Says:

    I’ve had mixed results returning things to Amazon — lately, they’ve been having trouble shipping with adequate protection, and when I’ve complained about receiving damaged goods, they’ve shipped replacements with the same lack of protection, so I get another damaged item. But I’ve never had to complain about a misprint, so I don’t know if it would be easy to get a corrected replacement from them. You’re right, I should give them the benefit of the doubt.

  8. Mark Cook Says:

    The other option would be to order it online from a company that operates brick & mortar stores as well, as generally you can do returns in-store. Chapters does it here in Canada (returned some stuff there myself yesterday), it looks like Barnes & Noble does it in the US. It seems that whether or not their prices are competitive depends on the item, though.

  9. Captain Spaulding Says:

    I explicitly asked Amazon this (helped by the fact that I ordered it) and provided a link about the recall (not this site since I didn’t want to be confrontational). They thanked me for letting them know, say they haven’t heard from the publisher about a recall and I can return the item within 30 days for a full refund.

    So the answer right now is you can definitely get a refund but there may be problems trying to do an exchange.

  10. Johanna Says:

    Thanks very much for getting the real info and sharing it with us. I can’t even guess at how many copies Amazon sold and how many corrected editions will be showing up at their door.




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