- Posted by Johanna on August 3, 2008 at 7:40 am
- Category: Digital and Webcomics
Now webcomic provider Wowio is owned by Platinum. How have things changed? Let’s look at a couple of customer reviews.
Sean Kleefeld discovered that some of the books he had planned to download for free will now cost money. They can still be read for free, but only if you’re online, thus removing a lot of the convenience. Moving the price from “free” to “$3.99″ per issue is quite an adjustment. $3.99 is not a deal compared to standard comic pricing, especially considering you don’t get a printed copy. Add in that Plowio is trying to charge for books that are available for free elsewhere, and it looks a lot like gouging.
Willow at Seeking Avalon found that some of the books she was reading are no longer available for download at all, at any price. She goes on to complain (justifiably) about unreadable screens and poor quality. She’s also found a lot of material has disappeared from her pre-Platinum Wowio library. Put together all this poor customer service, and it’s driving her to investigate competitors. That’s got to be the opposite of what Platinum wanted, but that’s what you get when you make the contracts less favorable to contributors. A number of publishers have left the site as a result, or because they don’t want to be involved with a company with such a bad reputation.
Platinum has upped the number of their books available at Wowio, but since they’re charging the same price for online as they do for the print books, I think it’s pretty obvious they Don’t Get It when it comes to online. (Regardless of how many comments Wowio employee Gerry makes in response to critical posts.)