- Posted by Johanna on March 10, 2010 at 7:38 pm
- Category: Graphic Novel News
The Amazon glitch over the weekend that priced just about every comic collection distributed by Diamond Book Distributors at $14.99 or less — a category that includes Marvel, IDW, Dark Horse, Top Shelf, and Image — has some additional fallout.
As reported by TechCrunch, those who had orders canceled have received email stating
We’re sorry for any frustration the issue may have caused, and have applied a $25 promotional certificate to your account. You can use it the next time you order an item shipped and sold by Amazon.com.
This excludes third-party sellers, who are the only ones who have books by the listed comic publishers right now. Publishers Weekly explains why:
Amazon has been forced to temporarily take down buy buttons for all titles supplied by Diamond in order to correct the problem. According to the source, Amazon has to do an audit to figure out which customers got books and at what prices. While the situation is temporary, the source said, “there is no timetable for when this will be completed.”
That explains an interesting phrase in the Amazon credit email. It said, “we completely sold out â€” we don’t have any in stock right now, and we’re not sure when we’ll be able to get more.” That “not sure” part confused me, although now I understand. They have to finish their calculations before they can restock.
Personally, I’m embarrassed to get the $25 credit. I ordered a Howard the Duck Omnibus that was already marked “out of stock” when I placed the order. I didn’t really expect to get it, and I didn’t. Getting paid for taking that gamble seems wrong to me. Anyone who thinks otherwise, who was claiming that Amazon “owed” them for their “poor” customer service in refusing to sell books at a loss, needs to read this.
In one other note, it appears that Rich Johnston isn’t making nearly as much money from his pimping of the sale as I thought. (Current article count he’s posted about the situation: 14.) That linked post says that he’s received credit for only 4 out of 5,572 Omnibuses ordered through his links. Although that doesn’t account for the status of the other 8,499 items he bragged about people ordering, and plenty of people have gotten some of the books…
Update: (3/11/10) Simon Jones lists additional publishers, including several manga companies, affected by Amazon removing all Diamond Book Distributor titles. He also pleads for “sanity”, as he puts it, in reminding us how this might negatively affect the small companies who put out comics and manga that we love.