- Posted by Johanna on March 22, 2011 at 6:38 pm
- Category: LinkBlogging
Brian Jacoby, a comic retailer at Secret Headquarters in Tallahassee, Florida, has been posting some etiquette tips for customers (via Brian Hibbs). The topics in the first column are pretty obvious, although I have known people who needed to be told: Don’t leave your store on the hook for your comics after you move or lose your job. Don’t cuss in public. Don’t harass the female clerks or customers. (This one turns into a discussion in the comments of whether an “accidental” brush-by grope is actually “sexual assault” by Florida law or just rude.)
Anyway, it’s the second column that got interesting to me. The first set of tips reminds a customer to keep their comic shop informed of their changing tastes. I’d suggest that this works best if the shop responds well to such updates. If you, as a shop manager, want to know when my tastes change, then make it easy for me to tell you. Don’t give me a guilt trip, don’t make fun of my likes/dislikes, don’t tell me “well, you’ll still have to pay for the next two issues!”, and don’t blame me for not wanting to buy bad comics. (I’m sure this shop doesn’t do that, but I have purchased from those who have.)
And then, at the end of the piece, comes the kicker. The writer wants to make the point that some methods of payment cost the retailer more than others, especially reward cards and American Express. That’s useful to know, as is the comment that it may differ by store. Then comes this:
My personal “Most Hated Credit Card” is the Amazon.com Visa. You earn points (that your LCS pays for) that can then be spent only at the one website that has done (and keeps doing) more to hurt the entire book business than any other.
Guess which card I like to use most because it pays me back most quickly and consistently? (Note: all my cards are reward cards, because why not? Why shouldn’t I pay myself a little back?) I didn’t realize I was being judged by clerks for giving them this piece of plastic instead of that one. Do you ever worry about such things when paying?