Warner Brothers Talks About Plans for UltraViolet, Flixster
November 12, 2011

Warner’s new digital movie scheme, UltraViolet, gets an article in the NY Times positioning it as a way for the studio to compete with rentals, especially Netflix.

This strikes me as misguided. People who simply want to see a film for a buck or two for the night are not the same audience as those who want to own a copy. Wait, let me revise that — from the studio’s perspective, buying a plastic disc isn’t ownership, it’s just a license. Which might explain why, later in the article, an analyst says, “It remains far, far easier for DVD-buying consumers to pirate a digital copy of their movie.” If I spend $25-40 dollars for a copy of one movie, shouldn’t I be able to rip a copy to my laptop or tablet? Why should I have to pay extra (as Disney’s now doing, adding $5 to the price for the package with digital copy) to be able to watch it on another device? Changing the attitude to expecting a digital copy to come with the physical disc, as Warner is doing, instead of seeing that viewing flexibility as “piracy”, is a positive change.

UltraViolet logo

The same analyst goes on to call the sale of movies online “a complete failure to date”. Yet no one, at least in this article, considers price. I’m not paying $15 for a digital copy that becomes my responsibility to back up and has no behind-the-scenes extras. The physical disc is a superior product that I can often (with deals, coupons, or patience) get for the same price, or less.

Anyway, the goal is to combat rentals by giving customers “digital portability”. With UltraViolet, you can watch your movie anywhere you want. But not using whatever software you want, which is why customers are complaining. The setup can be complicated to get through, and people dislike having to change how they manage their digital movie “collection” just when they’ve gotten used to iTunes.

This is something of a scary quote:

“We must move consumers in mass numbers toward collecting movies digitally, and this is a path,” said Kevin Tsujihara, president of Warner Home Entertainment.

In other words, they aren’t buying our stuff, and we took them for granted, so now we think they have to do what we tell them to in order to keep our profits where we think they should be. I know entertainment company heads often feel entitled, but I haven’t often seen it expressed that boldly. It’s never the films themselves, is it, that’s responsible for sales? It couldn’t be that if you put out better movies, more people want to collect and re-watch them? Instead, they clearly see the market as at a transformative point (which, yes, is also true):

“We recognize that the product is not perfect today,” Mr. Tsujihara said. “We don’t have the luxury of waiting a year until we have everything perfect.”

Other fun facts: Warner Brothers has a 20% share of the home disc market. They spent $75 million to acquire Flixster, a key part of the UltraViolet streaming system, so customer dislike aside, I don’t think they’ll be going back to iTunes digital copies any time soon. Especially since Flixster lets the studio know what movies are in your collection, which is ideal for marketing. Plans for coming features are big, including selling films online and

a service called Disc to Digital that will allow people to pay a small fee per disc to convert their existing DVD collections into digital copies. The idea is to train consumers to manage their movie libraries online, much the way they do digital music or photos.

Managing my music on computer is not the same as managing it online (although once a movie is loaded into Flixster, you can access it even without an internet connection). I’ll be interested in seeing what the studio considers a “small” fee. With coming on a thousand DVDs (and I know more than 20% are Warner), anything over a dollar would be prohibitive. What would be very nice for customers, and perhaps drive UltraViolet adoption, would be “free”, based on inserting your DVDs and having them recognized by the system, especially the ones that came with digital copies previously.

15 Responses  
Dwight Williams writes:  

The idea of our expectations being something to be sculpted and manipulated by the MPAA studios is…disturbing.

jason writes:  

This is dumb. i just bought harry potter and the deathly hollows part 2 thinking i could just download to my itunes, but no, i have to download flixster and their other stupid movie app. i like to buy digital copies to watch on my i pod. but im never going to but it again if its through flixster. THERE SHOULD NOT BE AN APP TO WATCH DIGITAL COPIES ON ANDROID OR I TUNES. plus, i did download flixster and the digital copy to flixster and still doesnt work on android or i tunes. ultraviolet digital copies through flixster are a joke and would like my 25 bucks back. Very bad idea on warner bros part – i will not be buy a digital copy again from them. im sorry, but i just cant stand dumb things and this is by far something very dumb. I bought this for nothing. thank you and god bless america

Dwight Williams writes:  

This isn’t mere “dumb”. This is, as Johanna noticed, a sense of Corporate Entitlement in play here.

jason writes:  

I hope warner brothers go down hill after this. They wasted 75 million on flixster – horrible investment. BOYCOTT WARNER BROS!!!

Jeff writes:  

Ya i also bought harry potter. Im so pissed that I brought the stupid ass copy back and got the cheaper blu-ray less the digital copy. saved 10 so I could buy the copy for 15 on iTunes

Omar writes:  

I feel the same way you do Jason. I brought HPDH pt2 and couldnt find the digi dwnld and was pissed when I saw that I had to download a separate app to get the movie. So I went and downloaded from a torrent site so I can have a iTunes version of the movie for my collection. What also infuriates me is the fact that when I buy these combo packs I expect a HD digi copy not standard def. these guys will never learn. Why pay for a service that you can get for free, and its the service i want. I don’t want a standard def digital copy I want a high def if you cant give me that with the $30-35 dollars that I just spent then WTF??? You spent 75mil on a system that is not established???? If they would’ve spent a 1/4 of that researching what we consumers really want and stop putting out garbage movies like Green Latern. They wouldn’t have to come up with these harebrained schemes that piss people off and would have a loyal consumer base. They simply forget in their business we consume if it sucks we don’t consume the customer is always right at least in this instance.

Nicole writes:  

This is the WORST idea ANYONE has EVER had. I’m so pissed right now. I did the same thing – bought Harry Potter and the Deathly Hallows 2. Never buying an ultraviolet digital copy again. If I had have known I couldn’t download it to my iTunes I never would’ve bought that version – I would have done what others have said; bought the regular blu-ray and then the digital copy from iTunes. Sneaky business Warner Brothers, playing on someone’s preconceived notion about what a digital copy is.

J Hellman writes:  

I buy movies for the digital copy. I will never buy another flixster/ultraviolet movie again.

Thad writes:  

Tangentially, I recently read that Sony’s scheme for playing your existing PSP games on the PSP Vita is to register the games you’ve already bought and then buy them again at a discounted price.

On a not-at-all-unrelated note, I recently bought a PSP, immediately jailbroke it, and while I have purchased a physical disc copy of every game I own on it, I run them all from a memory card instead of from disc.

@Jason: I used to buy a lot of DVD’s, and now I buy almost none. I think “boycott” is too strong a word, as, while I have a strong political objection to DRM, my recent choice not to buy movies is entirely a practical one. DVD is an obsolescent format, Blu-Ray is still a niche, and there is no digital format that allows a convenient way to keep all my movies in the same collection and watch them across different devices, programs, and operating systems. Meantime, I’m still subscribed to Netflix streaming (or, more accurately, my girlfriend is), but we dropped the DVD service when the price shot up.

I still buy DVD’s now and again; the new Laurel and Hardy set is absolutely fantastic. Part of that, of course, is that Laurel and Hardy wouldn’t look significantly better in HD. Neither would, say, 1970’s Doctor Who, or most any TV show made prior to about 2006. So I still buy DVD’s now and again — just not at anything like the rate I was a few years ago.

Johanna writes:  

Good point, with older material, which is where a lot of my interest lies these days as well. I still consider my main collection DVDs, because so much of what I’ve bought is in that format, and they’re much more flexible and portable.

It appears that Flixster is giving some people iTunes codes for movie copies if they complain. See the message here: https://discussions.apple.com/message/16730283#16730283

Bartman writes:  

Didn’t have a problem get to watch on my Xoom don’t like Itunes and never used it for movies or music. I just want to move my other WB movies to the Ultraviolet site.

David writes:  

I agree. I purchased the combo pack thinking i could download straight to itunes but unfortunately this does not work that way…. total waste…this reminds me of Netflix trying to launch quikster…TOTAL FAILURE!!!!

Very un-happy with WB…..

UltraViolet Digital Copies on Sale: Movie Companies Continue to Overvalue Their Product » DVDs Worth Watching writes:  

[…] a way to sell digital versions of movies direct to customers, without having to use iTunes. The aim of the program is “digital portability”, which they believe will convince customers to buy instead of […]

Tony writes:  

The thing that really gets me about this is that they put Ultraviolet Digital Copy on the cover like it was the same thing as before with a new name. Its not the same thing and basically the only reason I buy new Blue Rays is so I can have a copy for my ipod. I don’t have any streaming devices. So basically this streaming copy is useless to me and I spent an extra 5 bucks on it.

Don’t Like UltraViolet Digital Movies? You Can’t Sell the Codes » DVDs Worth Watching writes:  

[…] is why content providers love more DRM; they are better able to attempt to control user behavior and restrict what people think of as legitimate transactions. That little piece of paper with the […]


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