Archies Monkees Cover May Be Super Exclusive Because They Can’t Ship Correctly
Last month, I ordered one of the “limited to 1000 pieces” “exclusive” “collectible” covers to The Archies #4 from Monkees.com (which is run by Warner Music).
I was heavily disappointed by what I got. They dropped the comic into a cardboard mailer with no other protection. The result was a book with numerous spine creases, a scrape mark across the front cover, and a half-inch tear on the back cover. Even if I only cared about the cover art, the scraping ruined that. (And I can’t figure out how shipping caused the tear, which suggests to me that they may have ripped it putting it into the envelope.)
That was a shame, that given the poor shipping practices, I probably wasn’t going to get a good condition copy of this comic I was looking forward to. (The two things that brought KC and I together were comics and the Monkees, so this was kind of a big deal for us.) Then I realized that Warner wanted me to pay return shipping in order to get my money back, even though the damaged item was totally their fault. In other words, they want me to end up losing money because of their mistake.
It’s strange, because we’ve ordered other things from Monkees.com, and they usually take excessive care, to the point of missing shipping dates if they can’t get the packaging right, or sending out hundreds of replacement boxes because they got dinged in shipping. I guess they pay a lot more attention to a $60 CD set than a $10 comic, or maybe they figure the comic customers aren’t worth worrying about.
They’re still sending out email ads trying to get people to pay $10 for this “exclusive”. Here’s a warning: don’t risk your money, because you won’t get what you want or what they’re promising.
On the other hand, if by some miracle you get an undamaged version, it may end up being a lot more exclusive than expected, since so many of them will have been messed up in shipping.
Update: After filing a complaint with their site customer service (email only, no phone) and a PayPal claim, Warner refunded my money in full without my having to return the damaged issue. Which is the best possible option, other than them doing a recall and reshipping properly.